Terms of Service

Acceptance of Terms

By accessing or using any part of our website or services, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or your organization, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please discontinue use of our website and services immediately. We reserve the right to modify these Terms at any time. Continued use after changes constitutes your acceptance of the revised Terms.

Description of Services

AshPro Technologies provides Zoho-based business consulting, implementation, customization, integration, and support services, including:

• Zoho Commerce, CRM, Books, Creator, and related platform implementations.
• Custom business application development using Zoho Creator and third-party integrations.
• Business process consulting, automation design, and workflow optimization.
• Training, onboarding, and ongoing technical support services.
• eCommerce strategy, storefront design, and digital transformation consulting.

The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate Statement of Work (SOW) or service agreement signed by both parties.

Your Responsibilities

To ensure successful delivery of services, you agree to:

• Provide accurate, complete, and timely information, access, and approvals required for project execution.
• Designate a primary point of contact with the authority to make project decisions.
• Ensure your use of our services complies with all applicable laws and regulations.
• Not use our services for any unlawful, fraudulent, or harmful activities.
• Maintain confidentiality of credentials, login details, or sensitive information provided during the engagement.
• Promptly notify us of any issues, requirement changes, or concerns affecting project delivery.

Payment & Billing

Payment terms are outlined in the respective project agreement or SOW. General terms include:

• Fees are payable as per the schedule defined in the project agreement (milestone-based, monthly retainer, or fixed price).
• Invoices are due within 15 days of issuance unless otherwise specified.
• Late payments may attract a monthly interest charge of 1.5% or the maximum rate permitted by law, whichever is lower.
• We reserve the right to pause or suspend services for payments overdue beyond 30 days.
• All fees are exclusive of applicable taxes (including GST) unless explicitly stated otherwise.
• Refunds, if applicable, are governed by the terms in the signed project agreement.

Intellectual Property Rights

All content on our website — including text, graphics, logos, icons, and code — is the property of AshPro Technologies and protected by applicable intellectual property laws.

• Client-Specific Deliverables: Upon full payment, ownership of custom-developed code and configurations created solely for you transfers to you, as specified in the project agreement.
• Pre-existing IP: Tools, frameworks, methodologies, templates, or code developed by us independently remain our exclusive property.
• Third-Party Software: Zoho and other third-party platforms are subject to their own licensing terms, which you are responsible for complying with.

You may not reproduce, distribute, or modify our proprietary content without prior written permission.

Confidentiality & Non-Disclosure

Both parties agree to maintain the confidentiality of all proprietary, business-sensitive, or non-public information shared during the engagement, including business processes, financial data, customer information, and technical configurations.

• Confidential information shall not be disclosed to third parties without prior written consent.
• Confidentiality obligations survive termination for a period of two (2) years.
• Exceptions apply to information that is publicly available, independently developed, or legally required to be disclosed.

Limitation of Liability

To the maximum extent permitted by law, AshPro Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total aggregate liability for any claims shall not exceed the total fees paid by you in the three (3) months preceding the event giving rise to the claim.

• We are not liable for losses due to your failure to provide accurate information or timely approvals.
• We are not liable for delays or failures caused by third-party platforms including Zoho, payment gateways, or hosting providers.
• We make no guarantees regarding specific business outcomes or revenue results from our services.

Termination of Services

• Termination for Convenience: Either party may terminate with 30 days' written notice. All work completed to date remains billable.
• Termination for Cause: We may immediately terminate services for breach of these Terms, non-payment, or conduct harmful to our business or personnel.
• Effect of Termination: All outstanding fees become immediately due. Completed work product is delivered upon receipt of full payment.

Termination does not affect accrued rights, payment obligations, or clauses intended to survive (such as confidentiality and IP provisions).

Dispute Resolution & Governing Law

These Terms are governed by the laws of India, specifically the laws of the State of Tamil Nadu, without regard to conflict of law principles.

• Informal Resolution: Contact us first at hello@ashprotech.com to resolve disputes amicably.
• Arbitration: Unresolved disputes will be settled through binding arbitration under the Arbitration and Conciliation Act, 1996, in Tiruvannamalai, Tamil Nadu.
• Jurisdiction: For matters not subject to arbitration, both parties submit to the exclusive jurisdiction of courts in Tiruvannamalai, Tamil Nadu, India.

General Provisions

• Entire Agreement: These Terms, together with any signed project agreement or SOW, constitute the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision shall not constitute a waiver of future enforcement rights.
• Assignment: You may not assign your rights under these Terms without our prior written consent.
• Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control, including natural disasters or internet outages.
• Notices: All formal notices must be sent in writing to the addresses specified in the project agreement or to hello@ashprotech.com.

Contact Us

For any questions about these Terms of Service or to discuss your engagement with us: